A household kicked off a Texas-bound Southwest Airlines flight earlier this month due to a face-mask dispute managed to get to their vacation spot anyway, because of a private-plane pilot, in keeping with a report.
Erik Harvey posted a video on Facebook saying he, his spouse Michelle, and son Jackson, 2, have been set to embark on a Southwest Airlines flight from Denver to Austin on April 1.
Prior to their journey, the household practiced having Jackson placed on the face-covering as a result of federal regulation requires all clients aged 2 and over to put on a mask.
But “every time he threw it off,” Michelle advised FOX 7 of Austin.
Erik Harvey says Jackson lastly managed to place his mask on on the airport, and the household was in a position to board the flight.
“Everything was going swimmingly … until it wasn’t,” Harvey famous.
He stated that is when Jackson sat down, threw off the mask and “was done wearing it.”
“The flight attendant comes over and she says, ‘Ma’am he’s not wearing his mask, you’re gonna have to leave the plane,'” Harvey stated. After pleading that they may attempt to maintain the mask as much as Jackson’s face, the household stated they have been once more advised to go away resulting from federal rules aimed to restrict the unfold of COVID-19.
“So we gathered up our things … and we walked off of that plane in a daze,” Harvey added within the Facebook video.
Southwest launched a assertion on the incident to FOX 7.
“We regret the inconvenience this family experienced on their recent Southwest Airlines trip. However, federal law requires all Customers two and over to wear a face mask while at the airport and on board the aircraft. This is communicated to Customers in multiple areas including during the booking process, checking in, boarding, and pre-flight messaging. Our Customer Relations Team has reached out to the Customers to further discuss the situation. We appreciate the ongoing support and spirit of cooperation among Southwest Customers and Employees as we take care of each other while striving to prevent the spread of COVID-19,” the assertion learn.
Following the incident, James Peck, an previous household pal and pilot of seven years, watched the Facebook video and determined to assist.
“I knew that I could use that as a great excuse to go take a flight and help them out and get them here,” Peck advised FOX 7. “I have a family of my own and it’s not impossible to get your kids to be awesome on a flight, but to get them to be able to keep a mask on the entire time has its challenges.”
Peck flew his twin-engine airplane to Denver, picked up the household, and flew them to Austin at no cost. He even provided to take the household again to Denver on the finish of their journey.
“The miracles will come to you, things will show up, and that Good Samaritan will show up,” stated Harvey.