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Telangana: Railway receives nearly 19000 complaints in 3 years

Hyderabad: The South Central Railways (SCR) registered near 19,000 complaints during the last three years concerning cleanliness, defective tools on board amongst many different points in response to an RTI question filed by city-based RTI activist Robin Zacheus.

The South Central Railway (SCR), responding to his RTI (Right to Information) question gave particulars on the whole variety of complaints obtained in the final three years between April 2019 and October 2019, on its ‘Railway Madad’ app. Between April 2019 and March 2020, there have been a complete of 9566 complaints. The numbers diminished to 3790 between April 2020 to March 2021 because of the COVID-19 pandemic grounding all operations for travellers for some time.

As operations resumed slowly, the variety of complaints this yr even have slowly risen. Between April 2021 to October 2021, a complete of 5533 complaints had been registered. In common, many of the complaints had been concerning the deteriorating high quality of meals companies, baggage points, and prepare delays amongst others. Close to 1,750 complaints had been concerning defective air conditioners, sexual misconduct, theft amongst others in April 2021.

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There had been about 1300 complaints concerning safety points together with 850 complaints concerning sexual harassment this yr. An RTI activist named Robin  Zaccheus expressed his issues concerning the situation of railways saying, “The South Central Railway’s complaints are alarmingly high and there is a colossal scope of progress in coach cleanliness, AC support, dependability, security, and water accessibility in the washrooms, which is maybe a premise need. The SCR should flourish to offer better assistance and distribute their complaint reports on their website.”

He additional said, (*3*).

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